Human Reproduction, Vol 13, 1831-1836, Copyright © 1998 by Oxford University Press
VL Souter, G Penney, JL Hopton and AA Templeton
The objective of this study was to assess patient satisfaction with the
investigation and initial management of infertility. A postal questionnaire
survey was carried out of 1366 women attending outpatient clinics for the
investigation and initial management of infertility at 12 hospitals
throughout Scotland. The response rate to the questionnaire was 59%
(806/1366). Overall, 87% of responders were satisfied or very satisfied
with their care but a number of deficiencies were identified. Thirty-nine
per cent had never been asked to bring their partner to the clinic and 86%
felt they had not been given enough help with the emotional aspects of
infertility. Forty- seven per cent felt they were not given a clear plan
for the future and 23% of those who had been given drug treatments reported
receiving little or no information about the treatment or possible
side-effects. Overall, only a third had been given any written information
and 78% expressed a wish for more written information. Women ranked 'the
information and explanation given' and the 'attitude of the doctor at the
clinic' highly in comparison to other aspects of their care, including
'help with the emotional aspects of infertility'. In general women were
satisfied with their care but improvements may be made by giving more
explanation and written information and by adopting a more couple-centred
approach. Where resources allow, clinics should take steps to address the
emotional aspects of infertility.
ARTICLES
Patient satisfaction with the management of infertility
Gynaecology Audit Project in Scotland, Aberdeen, UK.
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